Privacy Policy

Who we are

Roofing.Gutter.Solar (“we”, “us”, “our”) is an Australian roof-maintenance company providing gutter cleaning, roof repair and solar panel cleaning across metro Adelaide, Melbourne and Sydney. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you request a quote or contact us, we may collect:

• Your name, email address and phone number
• Your property address and details about your home (e.g. number of storeys, roof type)
• Details of the service you're enquiring about
• Messages you send us by email, the quote form or our website chat
• Before-and-after photos of the work area on your property, taken as part of our photo report

We do not collect sensitive information, and we never ask for payment details upfront — we invoice on completion.

How we use your information

• To prepare and send you a fixed-price quote
• To schedule, perform and follow up on the work you book
• To send your before-and-after photo report and invoice
• To respond to your questions and service requests
• With your consent, to send occasional service reminders or offers — you can opt out at any time

Who we share it with

We do not sell your personal information. We only share it with service providers who help us run our business — such as our booking and customer-management platform, email provider and accounting software — and only to the extent needed to deliver our services. We may also disclose information where required by law.

Website chat and forms

Our quote form and website chat are operated through a third-party platform. Information you submit there is stored securely by that provider on our behalf and used only for the purposes described in this policy.

Cookies and analytics

Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored in secure, access-controlled systems. We keep it only as long as needed for the purposes above or as required by law, then delete or de-identify it.

Access, correction and complaints

You can ask us at any time to access or correct the personal information we hold about you, or to delete it where we're not required to keep it. If you have a privacy concern, contact us first and we'll respond promptly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date above.

Contact us

Questions about this policy or your personal information? Email us at service@roofingguttersolar.com.au — we're available Monday to Friday, 9am–4:30pm.